Refund policy
Key info:
- 14 day return window
- Get refund within 7 days
- No restocking fee
- Customer pays for return shipping
- We accept exchanges
Refund policy
You can return within 14 days of receiving your order. Items must be unused and in original packaging. To start the refund, first email us at info@hairenergyofficial.com to request a return.
We will send you the return form. Then fill out the return form. Specify the items you want to return. Please note that the goods must be unopened in their original packaging. Choose a carrier and send back to us within 14 days, you will have to cover the return shipping costs. However, we do not charge a restocking fee.
Exchanges
Want to exchange your ordered item? Sure thing. Contact our customer support and they will guide you on how to do the exchange.
Order Cancellation
If you would like to cancel your order, contact us at info@hairenergyofficial.com as soon as possible. We're able to cancel your order until it is shipped, then you'll also be eligible for a 100% refund (otherwise you pay for the costs of the return shipping).
Damaged Orders
If your package arrives damaged, please immediately take a photo as evidence of the package and its contents.
Then send it to info@hairenergyofficial.com along with your order number so that our customer support team can find a solution for you. Please do this within 24 hours of receiving the package.
Refunds
You will get your refund within 7 days using the same payment method you used to order from our store.
Contact:
Hair Energy International is brought to you by IFZA Business Park, DDP.
Presines number: 23636 - 001
Address: Dubai Silicon Oasis, DDP, Building A2, Dubai, United Arab Emirates.
How to reach our customer support:
Email: info@hairenergyofficial.com
Call us at: +971582889851